WARRANTY

INDMAR ENGINE REGISTRATION

The Federal Boat Safety Act of 1971 requires registrations of marine products sold in the United States be maintained by the manufacturer and dealers of those products. The registration allows us to contact the customer should it be necessary to change or improve the product.

Some dealers think that because the boat is registered that the engine/drive train is also registered but that is not the case. The boat manufacturer keeps their registration information in their own database and that information is not necessarily shared with Indmar.

We also, of course, use the registration information to start the warranty on the engine/drive train. We require that an engine be registered in our system before we will allow any warranty procedures to be completed on a particular engine. If you do have an unsold boat that has a failure during prep or during a demo, you can file for warranty on a “stock” boat. A boat used as a demo boat is considered a demo as long as it has less than 50 hours of operation. Once a demo accumulates 50 hours, it must be registered to the dealership and the warranty clock starts ticking. When the boat is sold to a retail customer, the remaining warranty will be transferred to the retail customer at the time of registration.

Registration of the engine/drive train is done through the Indmar Dealer Portal. Just log onto the dealer portal and click on the Warranty Tab then on Warranty Portal from the drop down menu.

Click on Engine Registration from the drop down menu.

Enter the engine serial number of the engine you want to register.

If the engine has not been registered, the screen below will be displayed. It is pretty self-explanatory from here. Just start entering the customer information. One note, if the country for the registration is the United States, choose USA from the dropdown otherwise, select the appropriate country. When you have all the information entered, click UPDATE. The system will either accept the information or let you know there are errors that need resolution.

WARRANTY POLICY & PROCEDURES

New Policy

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How To

Learn how to file on-line warranty claim

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Dealer Responsibility

1.   Provide the customer (purchaser or lessor) the written warranty (in the Operation and Maintenance Manual) and a completed copy of the Pre-Delivery Inspection form at the time of delivery. Explain the policy to the customer, including all disclaimers and limitations. If the product being sold is used (either as a demonstrator or personal use), you will explain the remaining warranty, if any, to the purchaser of the used product. If the warranty has expired, you will explain that the warranty has expired to the purchaser of the used product.

2.   You, the dealer, will provide timely warranty service on all Indmar Products regardless of whether the product was sold by you. The dealer is also responsible for ensuring that all product for which you provide warranty service is registered at the time of the repair.

3.   The dealer will take all necessary service actions to determine if the failure is due to a manufacturing or material defect. If the customer product failure does not comply with the terms of the product warranty, you will advise the customer that warranty does not apply to these failures.

4.   You will use only genuine Indmar replacement parts when performing warranty service and that those repairs will be completed following our written instructions (service manuals, etc.).

5.   You will complete and submit a warranty claim using Indmar’s on-line warranty system within thirty (30) days of the repair date.

6. Dealers are expected to have a Indmar Certified Technician on Staff. Failure to have     a certified technician will result in a reduction if warranty labor rate reimbursement from 100% to 60% of the dealers shop labor rate.

Indmar Warranty Procedure and Policy

Warranty registration must be completed and returned to Indmar Products within ten (10) days from date of sale for warranty to be valid. Warranty claims will not be approved/processed on engines that have not been registered unless they are stock/unsold engines. Demonstrator boats are limited to a maximum of 50 hours. Stock engines with over 50 hours that have not been registered will be registered using the date the boat was delivered to the dealership as the warranty start date.
Products used commercially have different warranty coverage than products used for private/pleasure use. Commercial use is defined as a product that is being used to produce revenue for the owner. Commercial ski-schools or boat rentals would be considered commercial operations. The commercial warranty is defined in the Statement of Limited Warranty in the Operator’s Manual for the specified engine.
Prior authorization from Indmar’s Technical Service Department is required before committing to replace or beginning to work on these items:

- Complete Inboard Engines
- Inboard Base Engines
- Inboard Transmissions
- ECM’s
- Sublet Parts and/or labor

All claims must be submitted within 30 days of the repair or claim will be denied.
If a failure occurs within the warranty period but the repairs will not be completed before the warranty expiration date, you must notify Indmar and receive approval from Indmar. Without approval the warranty will be denied.
Parts used for warranty repairs must be genuine Indmar parts. Substitutions are generally not allowed. Warranty will be denied unless approved by Indmar.
All Indmar parts for warranty must be ordered by the dealer and are billed to your Indmar parts account. Parts must be included on the warranty claim for reimbursement. Your Indmar account must be current to receive parts on open terms.
All failed parts must be returned to the Indmar TN address. Use the Warranty Return Procedure below unless instructed otherwise by Indmar
Parts used in warranty repairs will be reimbursed at current Indmar dealer cost.
Claims for work that did not correct the problem will not be considered for payment.
Labor only warranty claims must include photographs of the component that needed to be repaired.
Do NOT disassemble an engine or transmission unless specifically told to do so by Indmar. Unauthorized disassembly voids warranty.
Careful diagnosis of problem is extremely important in order to institute the correct repair. If in doubt about the failure and actions to be taken, contact Indmar Customer Service Department for assistance at 1-800-238-7112. This conversation does not constitute warranty approval
Warranty replacement parts that were not initially requested to be returned on the Return Materials Authorization should be retained at the dealership for 30 days from the date the original RMA was issued. After 30 days, the parts can be scrapped.
Warranty Return Procedure – No warranty return parts will be accepted at Indmar without a Return Materials Authorization (RMA). Once an on-line claim has been submitted and received by Indmar, we will determine which parts need to be returned and issue an RMA. Shippable parts are returned using the UPS Returns on Web procedure. For larger items (engines, transmissions etc.) We will arrange to have the items picked up. No reimbursement for shipping of return parts will be allowed. Items returned without an RMA will be returned to you at your expense
Upon receipt of the alleged defective parts, Indmar will determine if the situation is warrantable. For approved claims, a warranty credit will be issued to the servicing dealer’s account within the Indmar warranty policy. Unapproved claims and parts will be returned to the dealership freight collect if the dealer requests their return. These parts will be held for 30 days after notification of a denied claim then scrapped after the 30 day period.
If a claim is denied by Indmar or the claim was not paid as the dealer expected, the dealer has 30 days from the date of denial notification or credit memo date to appeal the denial.

Indmar Responsibility

1.   Indmar Products will promptly approve and honor all legitimate warranty claims on product when the claim is made by the customer through an authorized servicing dealer.

2.   We will credit or reimburse the dealer for warranty claims submitted as communicated by policy and flat rate manual. Any exceptions should have approval from Indmar.

3.   We agree to process all completed and accepted claims within thirty (30) days of our acceptance of your claim.

What is Covered
by Warranty

Any part(s) that fails as the result of defects in material and workmanship will be replaced at no charge to the customer under the terms of the Limited Product Warranty. It is your responsibility to determine the facts of a failure to ensure that failures are the result of manufacturing defects and not that they are worn out from use or abuse.

The satisfaction of the end-user of Indmar’s products is of primary importance to both of us. Repeat sales and new sales depend upon their satisfaction. Misunderstandings, questions or complaints that your customers may have can be quickly resolved by you, the dealer. If you are unable to resolve these situations, then you, the dealer, should contact us here at Indmar to seek our assistance.

What is NOT
Covered by Warranty

Shop supplies used in performing warranty work (i.e. rags, sealants, lubricants, tools, etc.).
Incidental and consequential damages (storage charges, telephone or rental charges of any type, inconvenience or loss of time or income). Towing.

Minor adjustments and tune-ups; including checking, cleaning or adjusting spark plugs, fuel setting, filters, belts, controls and checking lubrication.

Failure caused by neglect, lack of maintenance, accident, abnormal operation, improper installation, improper preparation, improper winterization, improper dealer set-up or improper service or normal wear and tear.

Haul-out, launch, towing charges; removal and/or replacement of boat partitions or material because of boat design for necessary access to the Product.

Transportation charges and/or travel time.

Service requested by customer other than that necessary to satisfy the warranty obligation.

Use of other than Indmar replacement parts and labor to install these parts when making warranty repairs.

Oils, lubricants or fluids used in normal maintenance.

Participation in or preparing for racing or other competitive activity.

Starter motors and/or armatures or field coil assemblies which are damaged from excessive cranking condensation, submersion or low batteries
Failures as a result of corrosion or water intrusion are not covered.
Use of fuels and lubricants that are not suitable for use with or on the product.
Failure of any parts caused by lack of cooling water, which results from starting motor out of water or foreign materials blocking intake passages.
Air freight, next-day or second-day air, or any special delivery fees, unless authorized by Indmar prior to ordering of parts.
Parts will be tested on receipt by Indmar. If parts are found to be free of defects, the dealer will be notified of the denial via e-mail. You must request that the parts be returned (at your expense) within 30 days of notification or they will be scrapped.
Indmar reserves the right to retrieve run time/run condition data from an engines Electronic Control Module prior to granting warranty coverage on the product. Any cleaning or deleting data from the ECM will result in voiding warranty.

LOOK OUT FOR. . .
Repeat Product Repairs - Claims submitted for repairs resulting from previous Dealer repair errors or misdiagnosis are not allowed unless the failure was the result of a second defective Indmar part.

Shipping Damage - Inspect all packages for signs of obvious shipping damage. If this check is not made, and if any specific damage is not noted on the Bill of Lading, the shipment is considered received in acceptable condition. The carrier, then, will be reluctant to claim responsibility and you will be responsible.

Sublet/Outside Repairs - You will be reimbursed for sublet/outside repairs pre-approved by Indmar at your actual cost. The cost cannot exceed your labor and/or parts allowance. Make sure to attach a copy of the sublet/outside repair invoice to the warranty claim.

Personal Injury and/or
Property Damage Claims

Repair vs.
Replacement

Contact Indmar Customer Service immediately.

Do not begin repairs or replacements until you have been given authorization to proceed.

Do not scrap allegedly defective parts until you have received authorization to do so.

Consider replacement of complete assemblies over repair only when:

The repair cannot guarantee acceptable mechanical condition.
The cost of repair (parts and labor) exceeds 50% of the cost of replacement (parts and labor) or exceeds $500.00 (with approval).
Customer has experienced repeat failures of the assembly and approved by Indmar.

US & Canada

Warranty Process Map

International

Warranty Process Map

HOW TO
Complete an Indmar On-line Warranty Claim

All Indmar warranty claims are processed online through the Indmar dealer portal. You must log into the dealer portal then click on the warranty tab near the top of the screen.

2. A drop-down menu will appear giving you the choice of entering the warranty portal or looking for warranty information. Using the Warranty Info function gives you an opportunity to check and see if the engine has been registered. Just click on Warranty info, enter the engine serial number and click search. If the engine is registered, information like you see on the right side of thispage will be displayed. If the engine is not registered, you will get a message to that effect

3. To process a warranty claim, click on the warranty portal.

4. When you click on warranty portal you will be taken to this welcome screen.

5. If you just want to check or review a claim, click the Review Warranty Claims box from the dropdown then enter the information and click search. If you have submitted a claim, you will be able to review the status and information but not make any changes or modifications.

6. To submit a claim, put your cursor over the warranty claims tab and highlight and click “submit warranty claims” from the drop-down menu.

7. Start the process by entering the engine serial number.. If there is a claim already started on that serial number, the system will tell you. You can choose to use and complete that claim or if this is a new issue, start a new claim.

8. In order to perform warranty services on an engine the engine must be registered to an owner or be declared as a stock unsold engine. To be eligible to file as a stock engine the engine must have less than 50 hours run time. If the engine has over 50 hours and is being used by the dealership as a demo boat or is in a customer's boat, it must be registered before performing warranty services. If you click on the register engine box you will be taken to the engine registration screen where you can complete the registration. If you click on the submit claim on stock engine box you will be taken to the beginning of the warranty claim process.

9. This is the warranty registration screen that must be filled out in order to register an engine to the boat customer. It just needs to be filled out and when you are done click update in the lower left corner.

10. Once the engine is been registered or if you processing the claim on a stock engine, you will be taken to the screen where you can enter the information regarding the warranty claim. Note that in the sales order number blank, you must enter the entire sales order number as it appears on the picking sheet that comes with the parts or on the invoice that is e-mailed after the parts are sent; including all of the zeroes. You must use the sales order number, the invoice number will not work. If you do not enter the sales order number, you will not be able to claim the incoming freight for the parts required on the warranty claim.

11. The lower portion of this screen gives you the opportunity to describe the situation. Make sure to give us information regarding the symptoms and what you did to diagnose the problem as well as the resolution of the problem and what you did to verify that the problem was resolved. Don't just write it broke and I fixed it. Give us enough information so we can understand what the problem was and how it was resolved. More is better! Once you've filled out this portion of the claim, click the continue button at the bottom of the screen.

12. Once you've clicked continue, the system will generate a contact number and a claim number. It's a good idea to write these numbers down so if you have to go back into the claim at a later date you can do so easily.

13. This is the screen where you can add your materials and labor. When you get parts from Indmar to perform a warranty repair, those parts are charged to your Indmar parts account. The warranty claim is your way of being reimbursed for those parts and the cost of shipping the parts to you. Filing warranty claims on a timely basis ensures that your Indmar parts account remains in good standing so you can continue to purchase the parts you need to keep your customers happy. Let's look at adding parts and materials to the claim.

14. If you don't know the Indmar part number of the part you're trying to add you can use the lookup function and find the part by the name of the part. Just click on the find box a shown here.

15. Type in the name of the part that you're looking for. In this case were looking for an alternator so I've typed alternator into the box then clicked the search button. The system will look for matches of the part name that you've typed into the search box. You can scroll through the list that the system brings up and select the appropriate part. In this case I know the alternator with a 95 amp Delco alternator used on a GM 5.7L engine so I'm going to click on the 575014 alternator to add it to the claim. You can skip the lookup process if you know the part number, it is on the sales order picking sheet that came with the parts or on the parts invoice.

16. Once you have the part identified, click the add box to add it to the claim.

17. Once you have added the initial part to the claim you can add more if necessary. If the parts are Indmar parts, just type in the part number and click FIND or the TAB key then on ADD to add the part. If the part is not an Indmar part, type NPN for No Part Number then add a description of the part, quantity and cost. Note that we might ask you for a receipt for the non-Indmar part so make sure to keep it with the claim documentation. Note that if parts were used in the repair, they must be added to the claim in order to be reimbursed for the cost of the parts.

18. Once all the parts are added you are ready to add the labor. The labor is added on this screen.

19. The recommended way to find the labor code is to look it up in the flat rate guide. You can get a copy of the flat rate guide from the Files and Forms section of the Indmar Dealer Portal.

20. If you don’t have the flat rate guide, you can look up the code using the find function.

21. Just click find and type in a key word, in this case I typed in Alternator and the system brought up Flat Rate Codes pertaining to alternators. Just click on the appropriate code.

22. The system will look up the flat rate time associated with the code and apply the warranty labor rate that we have in the system for you. You can’t “stack” the claim. For example, the alternator code includes removing and replacing the belt as well as testing so you can’t claim that as separate labor.

23. If there is additional labor time was required that is not part of the flat rate, type in the miscellaneous code MISC and enter the Hous Billed and the rate. Use the notes box to explain the reason for the additional labor being requested. Don’t forget to click the ADD button to add the labor to the claim. If there are flat rate codes but you enter all of the labor under the MISC code, the claim will be returned to you for correction. MISC codes must be accompanied with written detail. Simply using MISC will not be accepted.

24. Once you have entered all of the information including the freight charges that you are looking for reimbursement on, click the submit button to send the claim and information to Indmar. Remember, If you did not enter as valid sales order number, you will not be able to add a freight reimbursement amount.

25. After you have clicked on submit, you will be taken to this screen. At this point, If you are a US or Canadian dealer you are done. Just click the complete box to send all of the data to Indmar for review. Once we have reviewed the claim, we will either process it as-is or send you a Return Materials Authorization and instructions on how to return the parts. Failure to return the requested part within 15 days of when the RMA was issues will result in closing of the claim.

26. On international claims, you will need to supply photographs of the failed components and copies of any import, customs or duty fees that you want to be reimbursed for. The photos and documents should be attached directly to the claim. If you fail to include the photographs and/or the import documents, you will be notified and must provide the required information or the claim will be denied or the payment amount will be reduced accordingly. We will not pay import or duty fees over 10% of the parts value unless approval from Indmar is received.

27. Just a couple of things about photographing parts. We don’t expect studio-quality photographs but if you follow these
guidelines they should be fine. Close in as much as possible. The photo on the left is unacceptable … the alternator is too far
away. The photo on the right is much better. If the part has an Indmar serial number on it, include it in the photo. We would like to be able to read the number. If you can’t read it, attach another closer shot. Digital photos don’t cost anything. If in doubt… more is better!

28. If the part is a transmission, we need a close up photo of the manufacturers ID tag. We must be able to read the information on the tag. You may have to use a close up function to keep the tag in focus. Also, it might be better to take the photo outside or in a bright area where flash is not required to avoid glare on the tag. We also require an overall photograph of the transmission like the one on the right.

29. Once you have found your photo and document files, click the add button to attach the file to the claim. You will have to repeat the process for each photo or document you want to add. Once you have added all of the files, click on the complete box to submit the information to Indmar. When we receive the claim, we will review it and pay it if it is complete and the failure is deemed warrantable.. If we need additional photos or documents, we will inform you of what we need. If we do not receive the required information or documents within one week of the request, the claim will be closed or processed accordingly.

30. Once all of the information has been received by Indmar, we will process the claim the claim or notify you of denial within 30 days.

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​INDMAR ENGINE REGISTRATION

​Click on Engine Registration from the drop down menu.​

​Enter the engine serial number of the engine you want to register.